Microsoft has admitted that Outlook.com was hacked. The hackers are confirmed to have had access to Outlook.com. Therefore, they also had access to Hotmail and MSN email. From 1st January to 28th March 2019 they had access. There are conflicting reports on the internet that the hackers had different levels of access to different accounts.
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Microsoft’s comments on Outlook.com Hacked
Microsoft has as yet not confirmed how many users have been affected. We know that some of them are in the EU, as Microsoft have published information in line with the GDPR. They claim that all affected users have been informed and given them information to help. Microsoft also states that no logon information was obtained in the breach. Therefore, it seems strange that they were also advised to change their passwords. Some users were locked out of their accounts until they had changed their passwords.
Outlook.com Hacked – How long has it been going on
Some websites reported that the hackers have had access for around six months, Microsoft has said that this is incorrect. They point to their earlier release stating that the breach was only between 1st January and 28th March 2019. Microsoft also claims that only 6% of the original, undisclosed amount, hacked users have had their email and attachments read. The original hack only allowed for email titles and some other account information to be read, according to their press release. This has also been disputed, but in light of the lack of information from Microsoft about the level of access and quantity they obtained, we can only surmise.
What Microsoft Admits
It is known that the hackers obtain a Customer Support Agent’s logon credentials. They were able to use these to access users email accounts, and some believe that they were able to send emails. There is no doubt that they had access to calendar and contact information for all affected users, and this is where much of the real concern comes from. Not only have they been able to read people emails, gaining information, but they have access to everyone they know. This means that there is likely going to be an increase in phishing emails sent to users that will contain your email address and what they call you, moreover it will also contain the correct way the real person would sign off an email to you. This increases the probability that you will follow the instruction in the email to click the link.
What can you do about it
Well, if you are intent on keeping your outlook.com (or Hotmail or MSN) address then you should immediately change your password, as per Microsoft’s warning. Other than that, there is little you can do. There are many reports of incidents with Customer Services with large companies that are too lax in their security.
Outlook.com alternatives
It is recommended that you change your Outlook.com, or any such provider of email, such as Hotmail, MSN, Gmail, Yahoo Mail, AOL, etc. to a secure email platform hosted by a company that takes security seriously. Some examples are cPanel Hosting & BasicMail from CritchCorp Computers Ltd. They also have cloud email that has much more with it for those with a bigger budget.
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This is scary stuff, I use outlook.com. Should I change?
Great! thank you
I will just stick to google I think. Everything you want there.
How can they let this happen?
I will be moving my account asap
Everyone can make a mistake, it takes a lot to not get hacked these days!!!
I need to protect my account, I have lots of data in it. How can we not trust a big company such as Microsoft?
I m moving my emails immediately
It’s alarming that such a large platform like Outlook.com could be breached for nearly three months without users being clearly informed. Microsoft’s vague communication only adds to the confusion, and users deserve better transparency and stronger security.
It’s deeply concerning that Microsoft allowed such a serious breach to occur without immediately disclosing the full extent to users. The fact that hackers accessed contact and calendar data opens the door to highly convincing phishing attacks. Users deserve more transparency and stronger security measures from companies handling sensitive personal information.
It’s unsettling that such a major breach happened without full transparency from Microsoft. The fact that hackers had access to contact and calendar data raises serious concerns about targeted phishing attacks. Users deserve clearer communication and stronger protections from companies that handle their personal information
This breach is a stark reminder of how vulnerable our personal data can be, even with big tech companies. Microsoft’s delayed and limited disclosure doesn’t inspire much confidence. Stronger security protocols and more accountability are clearly needed moving forward.
Microsoft’s handling of the Outlook.com breach feels too vague and reactive. Advising users to change passwords while claiming no login info was stolen sends mixed signals. Transparency and swift action should be the minimum standard when user data is at risk.
It’s frustrating to see such a large company downplay the severity of a breach like this. People rely on their email for so much, and access to contacts and calendars is a big deal. Microsoft needs to be more upfront and proactive in protecting its users.
The Outlook.com breach shows how even trusted platforms can become weak links in our digital lives. It’s alarming that attackers could access not just emails, but also personal connections and schedules. Microsoft must take stronger steps to rebuild user trust and prevent future incidents.